Assistant General Manager - Hospitality
Assistant General Manager - Hospitality
Wasilla, AK (On-site)
$50,000+ DOE
The Assistant General Manager is a driving force in leading and supporting staff while overseeing daily operations across assigned shop locations. This position ensures top-tier customer service, consistently high-quality products, and the achievement of sales goals. The ideal candidate is a dynamic leader who thrives on fostering a positive, empowered, and accountable team culture. They work closely with management to develop and implement efficient systems that drive smooth operations and long-term success.
Some of the perks:
- Generous PTO
- Simple individual retirement account plan with company match
- Free apparel, employee discount
Every day is different, but broadly speaking, here is what your day may look like:
Lead and support a team of 50+ employees by managing schedules, handling call-outs, and coordinating time-off requests. Assist management with in-shop needs, from troubleshooting technology issues to running occasional errands. Uphold company policies and set an example for professionalism and adherence to workplace standards. Partner with Human Resources and upper management on employee evaluations, disciplinary actions, and terminations in alignment with company policies.
Drive staff development by overseeing new employee training, conducting ongoing customer service and situational awareness training, and identifying opportunities to enhance service quality and consistency. Take an active role in management meetings, lead regular staff meetings to communicate goals and expectations, and provide leadership to help employees succeed. Ensure quality control across all locations through routine shop inspections and walkthroughs, maintaining compliance with OSHA, DEC, and company standards.
You need:
- Degree in a hospitality-related field
- Minimum 2 years of proven management or supervisory experience
- 2-3 years of experience in a high-volume restaurant or coffee shop preferred
- Experience in coordination of staff in multiple locations
- Inventory system set-up experience
- Able to lift up to 30 lbs.
- Valid driver’s license
- Current ServSafe certification, or ability to obtain one within 30 days of hire.
- Strong proven supervisory and leadership skills
- Excellent interpersonal skills with a focus on customer service
- Excellent time management skills
- Excellent organizational skills and attention to detail
- Familiarity with food handling, safety, and other restaurant guidelines
- Proficiency with Microsoft Office Suite or related software
- Unquestionable integrity; the commitment to always do “the right thing, not the easy thing.”
- Exceptional communication skills and ability to build rapport with teams
- Proven ability to motivate, guide, and grow young employees who are new to the workforce
PeopleAK is here for you!
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